In App Upgrade Fails for 2020 and 2024

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Free2beee
Posts: 1
Joined: Thu Jun 12, 2025 8:57 am

In App Upgrade Fails for 2020 and 2024

Post by Free2beee »

Hi, when it asks if you want to upgrade, I say yes it goes through the upgrade but then it says cannot up date the WASM, use the new installer from your account, I download the latest installer and the same things happens, both version do not go beyond that. I also tried uninstalling from the Windows App list using the uninstaller but that did not make any difference.
The message I receive is shown below.

Error installing new WASM module
Please re-install FSiPanel using latest installer from your shop account.
jpgarraio
Site Admin
Posts: 884
Joined: Fri Sep 15, 2017 10:30 am

Re: In App Upgrade Fails for 2020 and 2024

Post by jpgarraio »

Hi,

Looks like a security issue maybe with your anti-virus not allowing FSiPanel to write in your community folder?

Have you checked if your community folder location is correct under SETUP/ License Information?

You can also manually update the WASM module, check WASM module manual instruction in FSiPanel directory.

Let me know,

Regards,

J-P
Jean-Pierre Garraio
Developer
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